Purpose of the role
Reporting directly to the Head of Customer Journey this role is accountable for the delivery of all customer support content across the UK & Ireland. The aim is simple; to help our customers, partners and colleagues get the very best from their products across the whole life cycle. Merging creative capabilities, technical and analytical skills, the person will form an essential part of the Customer Experience Team.
What do we need for this role?
What does success look like?
Achievement of core Key Performance Indicators(KPI) such as:
Ensuring that we have the right content consistently & syndicated across all of our channels. Leading the vendor relationship management of our outsourced partners ensuring that the vendors fulfil the commitments and obligations expected of a strategic partner to the company.
Delivering best in class online support content, what it looks like, how to identify gaps and implement standard processes and be capable of driving us to constantly improve our own content.
Acting in a consultative/advisory capacity to the organisation on the subject of customer support content, sharing industry standard process, trends, recommendations and themes.
Working across the company to organise, promote, advise and elevate customer support content and the benefit it brings to the customer and the business.
Benefits of working at the company include:
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to
We create the future by fostering a diverse culture to drive sustainable growth.