Quotations Administrator

Job title: Quotations Administrator

Department: Business Operations

Reporting to: Customer Support Manager

Salary range: £22,000 – £25,000 Dependant on experience

Hours: 8:30 – 17:00 Monday to Thursday, 15:45 finish on Friday. Not a hybrid role

Benefits: 24 days holiday, up to 15% annual bonus, monthly incentive promotion

Purpose of job: To respond to, input and progress all inbound quotations from our external sales team and other customer requests, through inbound E-mail, mail and telephone calls.  To deal quickly and accurately with the information being passed on and liaise with other departments to ensure a high level of accuracy and professional approach to customer service.

Key responsibilities:

• Deal professionally with quotation enquiries, ensuring timely processing;
• Accurately raise supporting documentation as required;
• Check price margins for quotes and keep accurate records within files as to how prices were gathered;
• Prioritise and constantly check your work to ensure that errors are kept to an absolute minimum;
• React in a timely fashion to internal and external customer requests;
• Deal with customers in a professional manner to ensure timely response and that Customer Service “Best Practice” is used at all times;
• Inform all customers by e-mail, letter or telephone of any and all information regarding their quotation or order to ensure they are fully informed of any changes or revisions;
• Accurately raise orders for quotations and ensure orders are checked thoroughly.

Ideal person:

• You will be an effective communicator with strong attention to detail;
• You will be technically minded with an interest in manufacturing;
• You will be able to multi-task, prioritise, manage your time effectively and work well under pressure;
• You will have a confident telephone manner;
• You will have a positive can-do attitude with a willingness to learn;
• You will have experience of working with Salesforce or a similar CRM.

Experience:

• You will have a minimum one year’s experience in a similar customer service role.